Shipping Policy

We strive to deliver products purchased from O’SAWARIYA in excellent condition and in the fastest time possible. We assure you that all due precautions are taken so that your package reaches you intact. We can ship to virtually any address in the world.
Normally we ship the products within 36 hours (except given in product description) of receiving the confirmed payments through the applicable service as per your order. We suggest to check product description before ordering to avoid misunderstandings. For out of india shipments dispatch time remains the same (except given in product description).
Shipping information would be provided to you on your email/watsapp number, as soon as your parcel is dispatched.
If the order is cancelled, lost or un-delivered to your preferred location, we will send you a new product without any extra shipping charge or we will issue store credits (exchange) for the complete order amount including shipping charges.
We charge shipping as per the weight of the items. You may find some items on free shipping but on some items you would be charged shipping as per the weight of the item.
We have shipping partnership with almost all the best service providers in India like Blue Dart, Delhivery, DTDC, Indian-Post Etc. Shipments are sent through best available shipping mode at the time of dispatch.
Out of India Shipments are sent through UPS/FEDEX/DHL/INDIAPOST which is available at the time of dispatch. Shipping charges/taxes for out of India shipments are extra.
All Orders above 5kg. are shipped through surface shipping service whereas lesser weight articles are shipped through Air mode.
Delivery within 7 to 10 working days after shipping.
This Service is Traceable.
Can not deliver on any P.O BOX, APO or FPO address, military and restricted areas, all naval ports and JurongIsland.
Requires your complete physical address along with your phone number and PIN code.
When placing your order, please be sure to supply us with accurate information and check the information carefully before submitting your order to prevent delays. Orders with an incorrect address or shipping payment will be held until the correct information or payment is received. If you are shipping to an address different from the billing address, please be sure to to provide the different delivery address.
Please check the Boxes/Package carefully at the time of delivery. In case of difference in actual and weight mentioned in the airway bill or any box/package is torned, please take a note from the courier guy for further action and contact us at shop.osawariya@gmail.com or at +91 9213633033 / +91 9213633032
If the products get damaged or lost during transit by the shipping company, O’SAWARIYA can not be held liable. O’SAWARIYA will not be held responsible for any delay, damage in transit, or otherwise due to the courier company. However its our responsibility to provide you with best products so kindly raise the issue with us within 24-36 hours as the shipping companies do not accept claims after 72 hours.
Once the customer receives the product from the courier company or any other delivery methods and acknowledges it, it shall be treated as good delivery and on no grounds it shall be returned as bad delivery.
For domestic orders (within India), the usual dispatch time is 2-3 working days after payment confirmation, unless otherwise specified in the product description.
For international orders (outside India), the dispatch time is typically 3-5 working days, unless otherwise specified in the product description.
Please note that these timeframes may be affected by external factors such as public holidays, customs processing, or unforeseen delays due to events like pandemics/natural calamities or festive seasons.
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for any further information.
Damages During Shipping: O’SAWARIYA ensures safe packaging and dispatch through reliable courier partners. If the parcel appears tampered or damaged upon delivery, customers are advised to refuse acceptance and immediately inform our support team for assistance at shop.osawariya@gmail.com or at +91 9213633033 / +91 9213633032
If tracking shows “Delivered” but you haven’t received your package, please inform us within 24-48 hourss of the delivery update. As per courier company policies across India, no complaints can be raised after 72 hours of marked delivery. O’SAWARIYA will not be liable for claims made beyond this timeline.

Important Notes

We honour genuine return requests made within the specified time frame with unboxing video proof. However, any attempt to Misuse consumer laws for intimidation or personal gain, raise false claims, or demand unreasonable compensation shall be treated as intentional harassment and may lead to strict legal consequences.
O’SAWARIYA adheres to the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Our policies are designed to ensure transparency and fairness for both customers and artisans, while preventing misuse or harassment through false or delayed claims.