Exchange Policy

• Exchanges are permitted only in case of damaged, defective, or incorrect products.
  
  
• All Exchange requests must be raised within 3 days of delivery through our mail id shop.osawariya@gmail.com or contact us at +91 9213633033 / +91 9213633032
  
  
• Customers must share clear photos along with an uncut 360-degree unboxing video where the damage/defect should be visible.
  
  
• Once the Exchange approval has been given from our side, customer must ship back the product to us within 3 working days of confirmation.
  
  
• The customer has to return the product on their own and is liable for covering all return shipping expenses first. Once we receive the product and approve its condition, we will process the exchange within 2-3 working days.
  
  
• For exchanges approved we will imburse shipping charges (100 rs. per product) in the form of store credits.
  
  
• You can ask for same product in exchange or go for any other product as you wish.
  
  
• If the value of new product you want is lower than the original product, the difference amount will be given to you as store credits which can be used for future purchase.
  
  
• If the value of new product you want is higher than the original product, the difference amount has to be paid upfront by you.
  
  
• The approved exchange will be sent to you at no-extra cost after we have received the product and passes the QC process.
  
  
• No refunds will be provided but you will be given store credits if you don’t want to go for exchange for same product/other product. The store credits can be used for future purchases within 12 months period.
  
  
• The product must be unused, unworn, and unwashed. All original tags, labels, and packaging must be intact.
  
  
• Exchange due to disliking the product will not be accepted.
  
  
• The Exchange request will not be accepted if it is raised after the 3 day exchange policy period.
  
  
• No Exchanges for Customized Products.
  
  
• Sale items are not eligible for exchange until and unless received damaged, defective or incorrect product.
  
  
• The product has been used, worn, washed, stained, altered, or damaged after delivery will not be liable for exchanges.
  
  
• Exchanges will not be entertained if the original tags, labels, or packaging are missing.
  
  
• Exchanges will not be done if the product is returned in a condition different from how it was delivered.
  
  
• If complimentary gifts or promotional items (if any) are not returned with the order, the exchange will be void.
  
  
• Exchanges based on color differences will not be entertained. There may be slight colour variations between the product image and the actual item due to photography or screen resolution differences.
  
  
• Minor imperfections in stitching or dyeing (e.g., thread holes) are characteristic of handwoven items/embroidery and are not eligible for returns.